Terms And Conditions

Terms & Conditions

Date: 08 Nov 2021

Description: Initial Terms and Conditions that replace the general rules Introduction


These terms and conditions and the documents referred to and linked below the "Terms") set out the basis on which the website operated under the URL (the "Site") and its related or connected services (collectively, NETPIX) will be provided to you.

Please read these Terms very carefully as they form a binding legal agreement between you - our customer (the "Customer") - and us. By opening an account (the "Account") and using the Service, you agree to be bound by these Terms, together with any changes that may be posted from time to time.

If something is not clear to you, please contact us using the contact details below.

The Service is provided by NETPIX, a company registered in Curaçao under number 158793, with registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower).

NETPIX is licensed in Curaçao to provide sports betting and casino. NETPIX will only communicate with customers via email to the registered email address (the "Registered Email Address") as provided when opening your player account: Communication from the website will be issued via of the following:

General Terms

We reserve the right to change the Terms (including any documents referred to and linked below) at any time. Where such a change is not substantial, we may not provide advance notice. You will be notified in advance of material changes to the Terms and may be asked to reconfirm your acceptance of the updated terms before the changes become effective. If you object to any such changes, you must immediately stop using the Service and the termination provisions below will apply. Your continued use of the Service indicates your agreement to be bound by any such changes. Any bets not settled before the amended Terms come into force will be subject to the pre-existing Terms.

If at any time you have any questions about placing bets or using the Service, please refer to these Terms or contact our customer service department (Customer Service Department) at [email protected]


1. Your Obligations


1.1. You agree that whenever you use the Service: You are over 18 years of age (or the age of majority as stipulated by the laws of the jurisdiction applicable to you) and can enter into a binding legal agreement with us.

You are in a country where it is legal to place bets on the Service (if in doubt, you should seek local legal advice). It is your responsibility to ensure that your use of the Service is legal.

You are not a resident of the following countries: United States of America and its territories.

French Republic and its territories.


North Korea.









Myanmar (Burma).




Southern Sudan.





and any other country that may prohibit the provision of online gambling to its residents or to any person within that country

1.2. When you send money to us, you are authorized to do so, for example, you are the authorized user of the debit/credit card or other payment method you use.

1.3. You will not, by participating in the Services and/or placing bets, be placed in a position of actual, potential or perceived conflict of interest in any way.

1.4. You have never failed to pay or attempted to fail to pay a liability on a bet.

1.5. You are acting solely on your own behalf as a private individual in a personal capacity and not on behalf of any other party or for any commercial purposes.

1.6. When placing bets, you may lose some or all of your money deposited with us in accordance with these Terms and you will be fully responsible for any such loss.

1.7. You must only use the Service for legitimate betting purposes and you must not attempt to manipulate any market or element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.

1.8. When placing bets on the Service, you must not use any information obtained in violation of any legislation in force in the country in which you were located when the bet was placed.

1.9. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would cause such payment to be reversed by a third party in order to avoid rightfully incurred liability.

1.10. Otherwise, you must act in good faith towards us of the Service at all times and for all bets placed through the Service.


2. Registration


2.1. You agree that whenever you use the Service: To protect the integrity of the Service and for other operational reasons, we reserve the right to refuse a registration request from any candidate in our sole discretion and without any obligation to communicate a specific reason.

Before using the Service, you must personally complete the registration form and read and accept these Terms. To start betting on the Service, we will require you to become a verified Customer, which includes passing certain checks. You may be asked to provide valid proof of identification and any other documents that may be deemed necessary.

This includes, but is not limited to, a photo ID (copy of passport, driver's license or national ID card) and a recent utility bill listing your name and address as proof of residency at a minimum. We reserve the right to suspend betting or restrict Account options on any Account until the necessary information is received. This procedure is a legal requirement and is done in accordance with applicable gaming regulations and anti-money laundering legal requirements. Additionally, you will need to deposit funds into your player account using the payment methods set out in the payment section of our website.

2.2. You must provide complete and accurate information about yourself, including a valid first name, last name, address and email address, and update this information in the future to keep it complete and accurate.

2.3. It is your responsibility to keep your contact details up to date in your Account. Failure to do so may result in you not receiving important Account-related notices and information from us, including changes we make to these Terms.

2.4. We identify and communicate with our customers via their registered email address. It is the Customer's responsibility to maintain an active and unique email account, provide us with the correct email address, and notify the Site of any changes to their email address.

2.5. Each customer is fully responsible for maintaining the security of their registered email address to prevent use of their registered email address by third parties.

2.6. The website will not be responsible for any damages or losses deemed or alleged to have resulted from communications between the website and the customer using the registered email address.

2.7. Any Customer who does not have an email address accessible through the Site will have their Account suspended until such an address is provided to us.

2.8. We will immediately suspend your account upon written notice to you to this effect if you knowingly provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.

2.9. You are only permitted to register one Account on the Service. Accounts are subject to immediate termination if you are found to have multiple accounts registered with us.

2.10. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

2.11. In order to ensure your financial value and confirm your identity, we may use any third-party information providers we deem necessary.

2.12. You must keep your password for the Service confidential.

2.13. As long as the requested account information has been provided correctly, we are entitled to assume that bets, deposits and withdrawals have been made by you.

2.14. We advise that you change your password regularly and never disclose it to third parties.

2.15. Passwords must contain at least one letter, one number and one special character and must be at least eight characters long. It is your responsibility to protect your password and any failure to do so will be at your own risk.

2.16. You must exit the Service at the end of each session.

2.17. If you believe that any information in your account is being misused by a third party, or your account has been hacked, or your password has been discovered by a third party, you must immediately notify us by email using your email address on file with support@

2.18. You must notify us if your registered email address has been hacked; We may, however, require you to provide additional information/documentation so that we can verify your identity. We will immediately suspend your account as soon as we become aware of such an incident. In the meantime, you are responsible for all activities on your account, including access by third parties, regardless of whether the access was authorized by you.

2.19. You must not, at any time, transmit any content or other information on the Service to another Customer or any other party by means of a screen capture (or other similar method), nor display any information or content in a frame or otherwise. This is different from how it would appear if such a customer or third party had entered the URL for the service into the browser line.

2.20. When registering, you will be asked to choose the currency in which you will operate your Account. This will be the currency of your deposits, withdrawals and bets made and matched on the Service, as set out in these Terms. Some payment methods are not processed in all currencies. In these cases, a processing currency will be displayed, along with a conversion calculator available on the page.

2.21. We are under no obligation to open an account for you and our registration page on the website is merely an invitation to treat. It is entirely at our sole discretion whether to proceed with opening an Account for you, and if we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.

Upon receipt of your application, we may contact you to request further information and/or documentation from you so that we can comply with our regulatory and legal obligations.


3. Restricted Use


3.1 You must not use the Service: if you are under 18 years of age (or such minor as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally capable of entering into a binding legal agreement with us.

collect nicknames, email addresses and/or other information of other customers by any means (e.g., sending spam, other types of unsolicited emails, or unauthorized framing of or linking to the Service).

disrupt or unduly affect or influence the activities of other customers or the operation of the service generally.

to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation that may be removed from the Service without notice.

in any way that, in our reasonable opinion, may be considered an attempt to: (a) mislead the Service or another Customer using the Service; or (b) conspire with any other Customer using the Service to obtain an unfair advantage.

to shave our chances or violate any of our intellectual property rights.

or for any illegal activity.


4. Privacy


4.1. Any information provided to us by you will be protected and processed in strict accordance with these Terms and our Privacy Policy.

4.2. We will not reveal the identity of anyone placing bets using the Service unless the information is legally required to do so by competent authorities such as Regulators, Police (e.g. to investigate fraud, money laundering or sporting integrity issues) or Entities Financial entities, such as banks or payment providers or as permitted from time to time in accordance with the Privacy Policy.

4.3. After registration, your information is stored in our database. This means that your personal information may be transferred outside the European Economic Area (EEA) to jurisdictions that may not provide the same level of protection and security as is applied in the EU or EEA. By agreeing to these Terms, you agree to the transfer of your personal information for the purpose of providing the Service subject to this contract.

4.4. The user consents to the processing of their data by the entire network of interested parties, including the payment method, for all uses relevant to the operation, including for statistical purposes.


5. Your account


5.1. We accept accounts in multiple currencies, see All account balances and transactions appear in the currency selected when the account was originally opened.

5.2. We do not give credit for use of the Service.

5.3. We may close or suspend an Account and refund any amounts withheld if you are not, or we reasonably believe that you are not, complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds for doing so. We may not always be able to give you advance notice.

5.4. We reserve the right to suspend an Account without prior notice and return all funds. Contractual obligations that have already expired will, however, be honored.

5.5. We reserve the right to refuse, restrict, cancel or limit any bet at any time for any reason, including any bet perceived to be fraudulent to circumvent our betting limits and/or our system regulations.

5.6. If we terminate or suspend your account due to your failure to comply with these Terms, we may cancel and/or void any of your bets.

5.7. If any amount is credited to your Account in error, it will remain our property and when we become aware of such an error, we will notify you and the amount will be withdrawn from your Account.

5.8. If, for any reason, your Account is overdrawn, you will owe us the amount overdrawn. You must inform us as soon as you become aware of any errors in relation to your account.

5.9. Customers have the right to self-exclude from the Site Services. These requests must be received from the customer's registered email address and sent to [email protected].

5.10. Customers can set limitations on the amount they can bet and lose. Such a request must be sent from the customer's registered email address to [email protected].

5.11. The implementation and increase of limits must be processed diligently, however, any request to remove or reduce limits must be made after a seven-day cooling off period following your request.

5.12. If you wish to close your account with us, please send an email from your registered email address to [email protected].


6. Deposit of Funds


6.1 You may deposit funds into your account by any of the methods set out on our website. All deposits must be made in the same currency as your account and any deposits made in any other currency will be converted using the daily exchange rate obtained from our own bank's prevailing exchange rate, after which your account will be funded accordingly.

6.2 Fees and charges may apply to customer deposits and withdrawals. Any deposit made into an account that is not rolled over (risked) three times will incur a 3% processing fee and any applicable withdrawal fee. You are responsible for your own bank charges that you may incur due to depositing funds with us.

6.3 The Site is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by credit or debit card, your account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer does not give such authorization, your account will not be credited with these funds.

6.4 Your funds are deposited and held in the respective customer account based on the currency of your Account. We are not a financial institution and you will not be entitled to interest on outstanding account balances and any interest accrued on customer accounts will be paid to us.

6.5 Funds arising from illicit means must not be deposited with us.


7. Withdrawal of Funds


7.1 You may withdraw part or all of your account balance within the transaction maximums shown on the website. Please note that fees may apply.

7.2 All withdrawals must be made in your Account currency unless otherwise stipulated by us.

7.3 We reserve the right to request documentation for identity verification purposes before granting any withdrawals from your account. We also reserve the right to request this documentation at any time during your relationship with us.

7.4 All withdrawals must be made to the original debit, credit card, bank account, payment method used to make payment to your Player Account. We may, and always at our discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

7.5 If you wish to withdraw funds but your account is inaccessible, inactive, blocked or closed, please contact our Customer Service Department at [email protected].


8. Payment Transactions and Processors


8.1 You are fully responsible for paying all amounts due to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would cause such payment to be reversed by a third party in order to avoid rightfully incurred liability. You will reimburse us for any chargebacks, denials or reversals of payments you make and any loss suffered by us as a result thereof. We reserve the right to also impose an administration fee of €60, or currency equivalent, for any chargeback, denial or reversal of a payment you make.

8.2 We reserve the right to use third party electronic payment processors and/or commercial banks to process payments made by you and you agree to comply with their terms and conditions provided they are disclosed to you and such terms do not conflict with these Terms.

8.3 All transactions made on our website can be verified to prevent money laundering or terrorist financing activity. Suspicious transactions will be reported to the appropriate authority depending on the jurisdiction governing the transaction.


9. Errors


9.1 In the event of an error or malfunction in our system or processes, all bets will be void. You are obliged to inform us immediately as soon as you become aware of any error in the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or effort in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses , losses or claims arising from or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.

9.2 In the event of a casino system malfunction or disconnection issues, all bets will be void. In the event of such error or any system failure or game error resulting in an error in any calculation of odds, charges, fees, rake, bonus or payout, or any currency conversion as applicable, or other system malfunction of the casino (the "Casino Error"), we reserve the right to declare null and void any bets or bets that have been the subject of such Casino Error and to withdraw any money from your Account in connection with the relevant bets or bets.

9.3 We make every effort to ensure that we do not make errors in posting lines. However, if due to human error or system problems a bet is accepted at an odds that is: materially different from those available on the general market at the time the bet was placed; or clearly incorrect given the chance of the event occurring at the time the bet was placed, we reserve the right to cancel or void that bet, or cancel or void a bet placed after the start of an event.

9.4 We are entitled to recover any overpaid amounts from you and adjust your Account to correct any error. An example of this error might be when a price is incorrect or when we enter the outcome of an event incorrectly. If there are insufficient funds in your account, we may require you to pay us the relevant outstanding amount relating to any erroneous bets or bets. Therefore, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.


10. General Rules


10.1 If a sport-specific rule contradicts a general rule, the general rule will not apply.

10.2 The winner of an event will be determined on the event settlement date; We do not recognize protested or annulled decisions for betting purposes. The outcome of an event suspended after the start of the competition will be decided in accordance with the betting rules specified by us for that sport.

10.3 All posted results will be final after 72 hours and no questions will be answered after this period of time. Within 72 hours of publishing results, the company will only reset/correct results due to human error, system error, or errors made by the reference results source.

10.4 The minimum and maximum bet amounts on all sporting events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual accounts.

10.5 Customers are solely responsible for their own account transactions. Be sure to review your bets for errors before submitting them. Once a transaction is completed, it cannot be changed. We are not responsible for lost or doubled bets placed by the customer and will not accept discrepancy requests because a play is missing or doubled. Customers can review their transactions in the My Account section of the website after each session to ensure all bets requested have been accepted.

10.6 For a bet to have effect on any contestant named in a Yes/No Proposal, the contestant must enter and compete in the event.

10.7 A game/match will have action regardless of the League title associated with the match. For example, two teams from the same League are playing in a Cup. If the match is mistakenly placed in the League offer, the game/match will still have action as long as the match is correct. In other words, a match will have action as long as both teams are correct and regardless of the League title it is placed on our website.

10.8 If an event is not played on the same date announced by the governing body, all bets on the event will have no effect. If an event is posted by us, with an incorrect date, all bets will have action based on the date announced by the governing body.

10.9 The Website reserves the right to remove events, markets and any other product from the Website. The Site reserves the right to restrict access to the casino to any player without prior notice.

10.10 In all futures bets (e.g. season total wins, Super Bowl winner, etc.), the winner, as determined by the governing body, will also be declared the winner for betting purposes, except where the minimum number of games required for the future has "action" has not been completed.


11. Communications and Notices


11.1 All communications and notices to be given under these Terms by you to us must be sent to [email protected].

11.2 All communications and notices to be given by us to you under these Terms shall, unless otherwise specified in these Terms, be posted on the Website and/or sent to the Registered Email Address we maintain in our system to the relevant Customer. The method of such communication will be at our sole and exclusive discretion.

11.3 All communications and notices to be given under these Terms by you or us must be in writing in the English language. When the service is not operated by the Site, all communications must be made to and from the email address registered to your account.


12. Matters beyond our control


12.1 We cannot be held responsible for any failure or delay in providing the Service due to a Force Majeure event which could reasonably be considered to be beyond our control, despite our taking reasonable preventative measures, such as: an act of God; pandemic diseases; commercial or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunications services; or any other delay or failure caused by third parties, and we will not be responsible for any resulting loss or damage that you may suffer. In such case, we reserve the right to cancel or suspend the Service without incurring any liability.


13. Responsibility


13.1 To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (direct or indirect) that you may suffer if we fail to comply with our obligations under these terms, unless we breach any duties imposed on us by law (including if we cause death or personal injury through our negligence), in which case we will not be liable to you if that failure is attributable to: Your own fault;

A third party unrelated to our performance of these terms (e.g., problems due to communications network performance, congestion and connectivity or the performance of your computer equipment); or

Any other events that neither we nor our suppliers could have predicted or avoided, even if we or they had exercised reasonable care. As this service is for consumer use only, we will not be responsible for any trading losses of any kind.

13.2 In the event that we are held liable for any event under these terms, our total aggregate liability to you under or in connection with these terms shall not exceed: The amount of bets and/or bets you placed through your account in relation to the bet /relevant bet or product giving rise to the relevant liability, or

Eur €500 in total, whichever is less.

13.3 We strongly recommend that you: take care to check the suitability and compatibility of the service with your own computing equipment before using it; It is

take reasonable precautions to protect yourself against harmful programs or devices, including by installing antivirus software.


14. Underage Gambling


14.1 If we suspect that you are or receive notice that you are under 18 years of age or were under 18 years of age (or under the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed bets through the Service, your account will be suspended to prevent you from placing further bets or withdrawing from your account. We will then investigate the matter, including whether you are betting as an agent or otherwise on behalf of a person under the age of 18 (or under the age of majority as stipulated in the laws of the jurisdiction applicable to you).

14.2 If you have discovered that you: are currently;

were under the age of 18 or below the age of majority that applies to you at the relevant time;

or have bet as an agent for or at the request of a person under the age of 18 or under the applicable age of majority: all winnings current or to be credited to your account will be withheld;

all winnings made from betting through the Service while underage must be paid to us on demand (if you fail to comply with this provision, we will seek to recover all costs associated with recovering such sums); and/or

any amounts deposited into your Website account that are not earned will be returned to you. This condition also applies to you if you are over 18 years of age but are placing your bets in a jurisdiction that specifies a legal betting age over 18 and if you are below the minimum legal age in that jurisdiction.

14.3 In the event that we suspect that you are violating the provisions of this Clause 14 or attempting to rely on them for fraudulent purposes, we reserve the right to take all necessary steps to investigate the matter, including informing applicable law enforcement agencies.


15. Fraud


We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment from any Customer if any of these are suspected. The Customer shall indemnify, and shall be responsible for paying us on demand, all costs, charges or losses suffered or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.


16. Intellectual Property


16.1 We trade as the website and the website name and logo are registered trademarks. Any unauthorized use of our trademark and logo may result in legal action against you.

16.2 The Uniform Resource Locator (URL) is our property and no unauthorized use of the URL is permitted on another website or digital platform without our prior written consent.

16.3 As between you and us, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems"), as well as our odds. you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); It is

When selecting a nickname for your account, we reserve the right to remove or recall it if we believe it is inappropriate.

16.4 You may not use our URL, trademarks, trade names and/or trade dress, logos (the "Marks") and/or our likes in connection with any product or service not ours that is otherwise likely to cause confusion between Customers or the public or that in any way disparages us.

16.5 Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied right, license, title or interest in or to the Systems or Marks and all such rights, licenses, title and interests specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.


17. Your license


17.1 Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, non-sublicensable license to access and use the Service solely for your personal, non-commercial purposes. Our license to you ends if our agreement with you under these Terms ends.

17.2 Except in relation to your own content, you may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any content or software contained therein, except as expressly permitted in these Terms or otherwise on the Site. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any way, including, for example, screen or database scraping and any other activity intended to collect , store, reorganize or manipulate such information or content.

17.3 Any failure by you to comply with this Clause may also be a violation of our or a third party's intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.


18. Your conduct and safety


18.1 We would like you to enjoy the Service. However, for your protection and that of all customers, the posting of any content on the Service, as well as conduct related thereto and/or the Service, that is in any way illegal, inappropriate or undesirable is strictly prohibited - it is Prohibited Behavior. If you engage in Prohibited Behavior, or we determine in our sole discretion that you are engaging in Prohibited Behavior, your Player Account and/or your access to or use of the Service may be terminated immediately without notice.

18.2 Legal action may be taken against you by another customer, third parties, enforcement authorities and/or us in relation to you engaging in Prohibited Behavior.

18.3 Prohibited behavior includes, but is not limited to, accessing or using the Service to: promote or share information that you know is false, misleading or illegal.

conduct any illegal or illegal activity, such as, but not limited to, any activity that fosters or promotes any criminal activity or enterprise, provides instructional information about manufacturing or purchasing weapons, violates the privacy or other rights of another customer or third party, or that create or spread computer viruses.

harm minors in any way.

transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable.

transmit or make available any content that you do not have a right to make available under any law or contractual or fiduciary relationship, including, without limitation, any content that infringes the copyrights, trademarks, or other intellectual property and proprietary rights of third parties.

transmit or make available any content or material that contains any software or other computer virus, or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software or hardware.

interfere with, disrupt or reverse engineer the Service in any way, including, without limitation, intercepting, emulating or redirecting the communications protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or use any software that intercepts or collects information from or through the Service.

retrieve or index any information from the Service using any robot, spider or other automated mechanism.

engage in any activity or action that, in our sole and unfettered discretion, results or may result in another customer being defrauded or misled.

transmit or make available any unsolicited or unauthorized advertising or mass mailings, such as, but not limited to, junk mail, instant messaging, "spim," "spam," chain letters, pyramid schemes, or other forms of solicitation.

create Player Accounts by automated means or under false or fraudulent pretenses.

impersonate another Customer or any other third party, or

any other act or thing that we reasonably consider to be contrary to our business principles.

The above list of Prohibited Behavior is not exhaustive and may be modified by us at any time or from time to time. If you become aware of misuse of the Service by another Customer or any other person, please contact us through the "Contact Us" section of the Site. We reserve the right to investigate and take any action that we, in our sole discretion, deem appropriate or necessary under the circumstances, including, without limitation, deleting Customer's postings from the Service and/or terminating your Account, and taking any action against any Customer or third party that directly or indirectly, or knowingly permits any third party to directly or indirectly engage in Prohibited Behavior, with or without notice to such Customer or third party.


19. Links to other websites


19.1 The Service may contain links to third party websites that are not maintained by or related to us and over which we have no control.

19.2 Links to these sites are provided solely as a convenience to customers and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such sites do not imply any endorsement by us and/or any affiliation with the linked sites or their content or their owner(s). We have no control over or responsibility for their availability or their accuracy, completeness, accessibility or usefulness. Therefore, when accessing these sites, we recommend that you take the usual precautions when visiting a new site, including reviewing its privacy policy and terms of use.


20. Complaints


20.1 If you have any questions or concerns about these Terms, please contact our Customer Service Department by email at [email protected].


20.3 Any Customer of the Service who has any concerns or questions about these Terms in relation to the settlement of any market should contact our Customer Service Department at [email protected] using their registered email address.

20.4 If a Customer is not satisfied with the way a bet has been settled, the Customer must provide details of their complaint to our Customer Service Department by email at [email protected]. We will make all reasonable efforts to respond to inquiries of this nature within a few days (and in any event we aim to respond to all such inquiries within 28 days of receipt).

20.5 Disputes must be submitted within three (3) days of the date the bet in question was decided. No claims will be honored after this period. The Customer is solely responsible for transactions on their Account. Complaints/disputes should be sent to [email protected] and should be sent from the customer's registered email address.

20.6 If a dispute arises between you and us, our Customer Service Department will attempt to reach an agreed solution. If our Customer Service Department is unable to reach an agreed solution with you, the matter will be escalated to our management in accordance with our Complaints Procedure (available upon request).

20.7 The Customer has the right to lodge a complaint with one of our licensing bodies if all efforts to resolve a dispute to the Customer's satisfaction have failed.

20.8 Customers receiving service from the Website must contact the Curaçao Internet Gaming Association and/or the Curaçao Department of Judicial Affairs.


21. Account Registration and Security


21.1 Customers of the Service must provide their real names and information and to comply with this, all Customers must commit to the following rules when registering and maintaining their Account: You must not provide any false personal information on the Service or create an Account for anyone other than you.

You must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and when selecting a nickname for your account, we reserve the right to remove or recall it if we believe it is inappropriate.


22. Assignment


22.1 Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent, which consent will not be unreasonably withheld. We may, without your consent, assign all or part of our rights and obligations to a third party, provided that such third party is capable of providing a service of substantially similar quality to the Service by publishing written notice to that effect on the Service.

23. Divisibility


23.1 In the event that any provision of these Terms is held by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to enable it to be enforced in accordance with the intent of the original text to the fullest extent permitted by applicable law. law. The validity and enforceability of the remaining provisions of these Terms will not be affected.


24. Violation of these Terms


24.1 Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue providing the Service to you, in either case without notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any action taken will, however, be promptly provided to you.


25. Applicable Law and Jurisdiction


 25.1 The laws of Curacao govern the Service operated by BIGBET N.V.


26. General Provisions


26.1 Term of contract. These Terms will remain in full force and effect while you access or use the Service or are a Customer of the Site. These Terms will survive termination of your Player Account for any reason.

26.2 Gender. Words that import the singular number must include the plural and vice versa, words that import the masculine gender must include the feminine and neuter genders and vice versa and words that import people must include individuals, partnerships, associations, trusts, organizations without personality legal and corporations.

26.3 Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms will be effective against us or binding unless made in writing and duly signed by us, and , unless otherwise provided in the written waiver, shall be limited to the specific breach waived. Our failure to enforce at any time any term or condition of these Terms shall not be construed as a waiver of such provision or of our right to enforce such provision at any other time.

26.4 Titles. The division of these Terms into paragraphs and subparagraphs and the insertion of headings are for convenience of reference only and shall not affect or be used in the construction or interpretation of this Terms agreement. The terms "these Terms", "this document", "below" and similar expressions refer to these Terms and not to any specific paragraph or subparagraph or other part of this document and include any agreement supplementing this document. Unless the subject matter or context is inconsistent therewith, references to paragraphs and subparagraphs herein are to paragraphs and subparagraphs of these Terms.

26.5 Recognition. By accessing or using the Service hereafter, you acknowledge that you have read, understood and agreed to each paragraph of these Terms. As a result, you irrevocably waive any future argument, claim, demand, or proceeding to the contrary of anything contained in these Terms.

26.6 Language. In the event of a discrepancy between the English version of these rules and any other language version, the English version will be deemed correct.

26.7 Entire contract. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written, with respect to the subject matter hereof.


27. Betting Rules


27.1 The Site is operated by BIGBET N.V., a company registered in Curaçao under number 158793, with registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower).

27.2 Any dispute relating to the sports betting product should be sent to: [email protected].


28. Casino Rules


28.1 Any dispute relating to the casino product should be sent to: [email protected]. The full casino rules can be accessed from the casino games.